Service Desk
Run support with shared queues, ticket ownership, SLAs, worklogs and customer updates.
plus VAT
+ £6.00 per active user
- Ticketing and queues
- SLAs and worklogs
- Service dashboards
Extend TechShield Basic
Each add-on unlocks a complete TechShield module. Mix focused capabilities with Basic, or move to Pro when the broader platform offers better value.
Module catalogue
User-led modules scale with active operators. Device-led modules scale with managed endpoints. Focused workflow modules use a simple workspace price.
Run support with shared queues, ticket ownership, SLAs, worklogs and customer updates.
+ £6.00 per active user
Bring device inventory, health, alerts, patch visibility and remote operations into TechShield.
+ £1.50 per endpoint
Turn contracts, products, time and recurring services into accurate billing and cash visibility.
+ £4.00 per active user
Capture, classify and route incoming enquiries so opportunities and urgent work are not missed.
Manage risks, incidents, evidence, vulnerabilities and Cyber Essentials activity in one place.
+ £1.00 per endpoint
Automate repeatable operational work with approvals, schedules and a controlled script library.
Move new customers from signed agreement to live service through a consistent delivery process.
Connect supplier, accounting and productivity systems with reporting, agreements and feedback tools.
Build your configuration
Select the modules, team size and endpoint estate. We will confirm the final scope and activation date before anything is added to your subscription.
Pro may be better value.Your selected add-ons are approaching or exceeding the equivalent Pro subscription. We will compare both options with you.